How can we help you?
Get answers to common questions, track your order or email our team. We're here for you.
Waiting on your box?
Enter your order number and the email or phone you used at checkout. You'll find your order number in your confirmation email.
Have a question that isn't answered below?
Email us
Write to us any day of the week. Include your order number if you have one.
support@thebox.com.plSend us a message
We'll reply by email, usually within 24 hours.
Order & shipping
When will my order ship?
Orders are packed and handed to the courier within 24 hours, Monday to Friday.
How long does delivery take?
Delivery takes 2 to 5 business days with InPost, with tracking. You see the expected delivery days at checkout.
How can I track my order?
Use the order tracker on this page or the truck icon at the top of the shop. You need your order number and the email or phone you used at checkout.
Can I change or cancel my order?
If your order hasn't shipped yet, email us at support@thebox.com.pl as soon as possible with your order number and we'll do our best to help.
How do I update my shipping address?
If your order hasn't shipped yet, email support@thebox.com.pl with your order number and the new address and we'll fix it.
Where do you deliver?
We deliver to US residents aged 18 or older. We can't ship to Washington State yet.
The box
What is inside a box?
Brand-new products from categories like tech, audio, gaming, beauty, watches and home. The contents are a surprise until you open the box.
What is the minimum value of each box?
Classic boxes contain at least $60 in retail value, Premium at least $90 and Diamond at least $140.
Are the products new and authentic?
Yes. Only brand-new, original products in their factory packaging. No replicas and nothing used.
What are the odds of getting a big prize?
The odds for every prize are published in our official rules.
Who can order?
Adults aged 18 or older living in the US, except Washington State.
Returns & payment
How do I pay?
Cash on delivery: you pay the courier when your box arrives. Nothing is charged online and you don't need a card.
What if something arrives damaged?
Send a photo to support@thebox.com.pl within 30 days with your order number and we replace the item at no cost.
Why is the price different from an ad I saw?
Ads may show a promotion that has ended. The price in the shop is always the current one. If you saw a specific offer, email us and we'll help.