Privacy Policy

We never ask for card details: you pay on delivery. We use your information only to deliver your order, support you and improve our store.

01Who we are

The Box sells mystery boxes with a guaranteed minimum value, paid on delivery. This policy explains what personal information we collect when you visit our website, create an account or place an order, how we use it and the choices you have. If you have any question about it, email us at support@thebox.com.pl.

02Information we collect

We only collect what we need to deliver your box and run our store:

Contact details: first and last name, email address and mobile phone number.
Delivery details: street address, apartment or unit, ZIP code, city and state, and any delivery instructions you write.
Order details: the boxes you order, quantity, order number, order date and the amount paid on delivery.
Account details: if you create an account, your login email and a protected version of your password (we never store the password itself). If you sign in with Google or Apple, we receive your name and email address from them.
Messages: what you send us through the contact form or by email.
Device and usage data: browser type, device, pages visited and similar information collected through cookies and similar technologies.

03Payment information

You pay the courier when your box arrives. We do not ask for, collect or store card or bank details on our website.

04How we use your information

To process, pack and deliver your order, and to let the courier contact you about the delivery.
To send order confirmations, tracking updates and answers to your questions.
To manage your account and show your order history.
To prevent fraud and duplicate orders, and to keep our website secure.
To understand how our website is used and improve it.
To show you relevant offers, where the law allows it. You can opt out at any time.
To meet our legal obligations.

We share personal information only with those who help us run the store, and only what they need:

Couriers and warehouse partners, to pack and deliver your order (name, phone, address and order contents).
Service providers for website hosting, email, customer support and analytics.
Advertising partners, who may receive limited website activity data to measure and show our ads.
Authorities, when the law requires it.

We do not sell your personal information for money.

06Cookies

We use cookies and similar technologies to keep your cart and login working, remember your choices, measure visits and improve our ads. You can block or delete cookies in your browser settings; some parts of the website may not work without them.

07How long we keep it

We keep order information for as long as needed to deliver your order, handle returns and meet tax and accounting rules. Account information is kept while your account is open. You can ask us to delete it at any time.

08Your rights and choices

Depending on where you live, you can ask us to:

tell you what personal information we hold about you and give you a copy;
correct information that is wrong;
delete your information or your account;
stop using your information for marketing or targeted advertising.

To make a request, email support@thebox.com.pl from the address linked to your order or account. We answer within 30 days and will not treat you differently for using your rights. California residents have these rights under the CCPA.

09Age requirement

Our store is only for adults aged 18 or older. We do not knowingly collect information from anyone under 18. If you believe a minor has given us their information, contact us and we will delete it.

10Security

We protect your information with technical and organizational measures, such as encrypted connections and limited access. No system is completely secure, so please keep your password private.

11Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version, and important changes will be announced on our website.

12Contact us

Questions, requests or complaints about your privacy: support@thebox.com.pl. You can also visit our Help center.