In short: you must be 18+, every box has a guaranteed minimum value, big prizes are a chance and you pay only when your box arrives.
01Agreement
These Terms of Service apply when you visit our website, create an account or place an order with The Box. By using the website or placing an order you agree to them, together with our Official rules and Privacy Policy. If you don't agree, please don't use the website.
02Who can use The Box
You must be 18 or older and live in the United States to buy from us. We don't sell to Washington State. By ordering you confirm that you meet these requirements.
03Your account
Keep your account details accurate and your password private. You are responsible for activity on your account. We may close accounts used for fraud or abuse.
04Mystery boxes
- A mystery box contains brand-new products chosen at random from our current stock. You don't choose the products, and they are revealed when you open the box.
- Every box contains products worth at least the guaranteed minimum retail value of its tier: Classic $60+, Premium $90+, Diamond $140+. Retail value means the usual selling price of the products in the US.
- Pictures on the website show examples of products that may be inside.
- Brand names on our website describe products that may be inside. Those brands are not sponsors of, partners with or affiliated with The Box.
05Prizes and odds
Each box has a chance of including a high-value prize, up to the "prizes up to" value of its tier. A big prize is a possibility, never a promise. The odds of every prize are published in our prize list. Products and prizes have no cash value: they can't be exchanged for cash and we don't buy them back.
06Prices and promotions
Prices are in US dollars and include free shipping unless stated otherwise. We may change prices and offers at any time; the price shown when you order is the one you pay. Promotions, such as a free Classic Box, apply only while they are active and only under their own conditions. If a price or offer was shown by mistake, we may cancel the affected order and let you know.
07Orders and payment
- You pay cash on delivery, to the courier, in a single payment. We don't charge cards online and there is no subscription.
- Each order can include up to 5 paid boxes. Larger orders may be held for review.
- Placing an order is an offer to buy. We may refuse or cancel an order, for example when the address can't be delivered to or we suspect fraud.
08Shipping and delivery
Orders ship within 24 hours and usually arrive in 2 to 5 business days, with tracking. Please give a correct address and a phone number where the courier can reach you. If you refuse the delivery or it can't be completed, the order is cancelled.
09Damaged or defective items
If an item arrives damaged or defective, email a photo and your order number to support@thebox.com.pl within 30 days of delivery and we will replace it at no cost.
10Returns
Because the contents are a surprise, we don't accept returns just because you would have preferred different products. This does not limit any rights you have under the law. For any problem with your order, contact support@thebox.com.pl.
11Using our website
Don't misuse the website: no fraud, fake orders, automated scraping, attempts to break our security or use of someone else's details. All content on the website, including the The Box name and logo, belongs to The Box and can't be copied without our permission.
12Our responsibility
We work to keep the website accurate and available, but it is provided "as is". To the extent the law allows, The Box is not responsible for indirect losses, and our total responsibility for an order is limited to the amount you paid for it. Nothing in these terms limits rights that the law does not allow us to limit.
13Changes to these terms
We may update these terms. The date at the top shows the current version, and the version in force when you place an order applies to that order.
14Contact us
Questions about these terms: support@thebox.com.pl. You can also visit our Help center.